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Location: Sunnyvale, CA (On-site)

Description: Covalent Metrology is seeking a detail-oriented Customer Service Administrator to support inbound client inquiries and ensure efficient intake, routing, and follow-through across internal teams. This role plays a key part in delivering a clear, responsive, and professional client experience while supporting Sales Operations and Client Services functions.

The ideal candidate is highly organized, communicative, and comfortable managing multiple requests in a fast-paced, client-facing environment.

Status: Full Time

Hourly Rate: $25.00 – $30.00 per hour

Desired Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • Strong organizational, prioritization, and multitasking skills.
  • Clear, professional written and verbal communication skills.
  • High attention to detail with a strong follow-through mindset.
  • Ability to operate effectively in a fast-moving environment with shifting priorities.
  • Proficiency with Microsoft 365 and CRM tools; HubSpot or Salesforce experience is a plus.
  • Prior experience in customer service, client operations, administrative support, or coordination roles preferred.

Roles & Responsibilities
Client Inquiry Management & Intake

  • Manage the Sales Operations shared inbox for inbound client inquiries.
  • Acknowledge and respond to inquiries promptly, ensuring all requests are captured, tracked, and progressed.
  • Triage quote-related and non-quote requests and route them to the appropriate teams with complete context.
  • Draft clear, professional client-facing responses using standardized templates and guidance.
  • Create and maintain customer cases/records to support accurate tracking, routing, and follow-through.
  • Update request status, notes, and client-provided details to ensure clean handoffs and visibility.
  • Identify missing information and guide clients toward providing complete intake details (specifications, attachments, timelines).
  • Coordinate with internal teams to gather and document information needed to move client requests forward.
  • Support internal handoffs by ensuring requirements, urgency, and constraints are clearly communicated.
  • Track and follow up on pre-execution workflows, including sample-related requests.
  • Support ongoing client communication to provide updates, clarify next steps, and reinforce expectations.
  • Monitor open requests to identify delays or stalled items and coordinate follow-ups as needed.
  • Assist with issue escalation by flagging risks and ensuring clients receive timely updates.
  • Identify recurring inquiry patterns and contribute to improvements in templates, workflows, and intake processes.
  • Support scheduling, meeting coordination, and occasional phone communication to resolve client requests.
  • Capture recurring client feedback and operational pain points to support continuous improvement.

￰Covalent is an Equal Opportunity Employer. Employment decisions are made without regard to protected characteristics under California law.

Candidate Information

Please provide your professional references. We will only contact them during the final stages and will notify you beforehand. * Please list two (2) references that are familiar with your work life.