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Project Role: Technical Customer Engineer

Location: Sunnyvale, CA (On-site)

Description: We are seeking a highly motivated and technically proficient Technical Customer Engineer with a background in analytical sciences, chemistry and/or materials science. This role is integral to our commitment to excellence in customer service and technical support. The ideal candidate will excel in providing technical guidance, engaging with customers, and serving as a knowledgeable interface between our company and potential clients.

Experience: 3+ years of product support experience.

Salary: $80,000 – $100,000 annual

Desired Qualifications

  • Bachelor’s degree or higher in materials science, analytical sciences, chemistry, or a related field.
  • Proven track record of technical expertise and experience in materials science and analytical sciences.
  • Exceptional communication skills, both written and verbal, with a talent for explaining complex technical concepts in an accessible manner.
  • Strong organizational skills, attention to detail, and a results-oriented approach.
  • Ability to work independently, proactively, and as part of a collaborative team.
  • A friendly and approachable demeanor, demonstrating patience and professionalism.
  • Dependable and punctual, committed to exceeding customer expectations.
  • 3+ years of product support experience.
  • Detailed organizational skills, a clear thinker, and a disciplined business approach.
  • Strong communication skills.

Physical Requirements:

  • Sitting & standing for long periods of time in an office on-site setting
  • Phone and computer operations for the majority of the work
  • Lifting 15 lb. safely occasionally
  • Mainly indoor controlled office environment.

Roles & Responsibilities

  • Provide high-level technical support and guidance to customers with inquiries related to materials testing and analytical sciences.
  • Ensure prompt and accurate responses to customer questions and concerns, resolving technical issues effectively.
  • Respond to quote request forms and technical inquiries submitted through the website.
  • Qualify leads by gathering necessary technical information for evaluation, quoting and execution of jobs.
  • Serve as a knowledgeable interface between the company and potential customers, effectively conveying the technical advantages of our services and solutions.
  • Build trust and confidence through clear and concise communication of complex technical concepts to non-technical audiences.
  • Proactively follow up with customers, technical leads, operations, and sales to build strong, lasting relationships.
  • Ensure customer satisfaction by proactively addressing their technical needs and concerns, facilitating resolution through collaboration with internal teams.

Candidate Information

Please provide your professional references. We will only contact them during the final stages and will notify you beforehand. * Please list two (2) references that are familiar with your work life.